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Frequently Asked Questions

Customer Service

How do I contact you with a customer service question?

Please email us at hello@smockingbirdkids.com or call us at (678) 721-1818 and we will get back to you as quickly as possible. All emails and phone calls are answered during regular business days between 9am to 5pm ET. For shipping questions or address changes, please email shipping@smockingbirdkids.com

Do you have a physical store?

We do not have a physical store but have a warehouse in Cartersville, GA. If you are in the area and want to shop our samples, please call us and arrange a time to come by!

Ordering

What is the status of my order?

You can check the status of your order by clicking on My Account, which is found at the top of our homepage.

Can I change or cancel my order?

We try our best to accommodate change requests and cancellations but we typically ship within 24 hours. We cannot accept change requests over the phone. Please email us at hello@smockingbirdkids.com to request a change. CHANGES ARE NOT GUARANTEED. We do NOT allow changes to monogram orders as these orders are sent directly to our monogramming department. Please make sure to double check your order before hitting submit.

Do you offer split pay?

Yes! We have partnered with Shop Pay to allow customers to break their order into 4 interest-free installments at no cost to you!

Do you charge sales tax?

We charge sales tax in AL, AR, GA, IL, IN, KA, KY, MD, ME, NJ, NC, OH, SC, TN, VA, and WV. All other states ship tax-free.

How do I enter a coupon code or gift card number for an online purchase?

All codes can be entered during the checkout process.

Shipping

What are your shipping costs?

Shipping is FREE for all orders over $150 within the continental US only. Shipping costs for orders under $150 are just $5.99. Please note during special sales, shipping charges may change.

When will my items ship?

In-stock items ship within 1-2 business days of receipt of payment. Pre-order items have set shipping dates which can be found in the item details and on your order. Please allow an extra 2 weeks for personalized items.

What delivery methods do you use?

Standard shipping is provided through USPS First Class which typically takes 2-5 business days. Need it sooner? Please select expedited shipping at checkout (USPS Priority Mail or UPS).

When can I expect to receive my Pre-order?

All pre-orders ship by the date stated on your order. If the date has passed and you still do not have tracking information, please email hello@smockingbirdkids.com so we can help!

Will my entire order be shipped in one package?

Typically, yes, your order will ship in one package unless you had a pre-order or monogrammed item in your order.

How do I track my order?

An email will be sent to you with the tracking number. If you do not see it, check your spam/junk folder or email us for it!

Do you ship to PO Boxes and APO/FPO addresses?

Yes! We ship United States Postal Service to PO Boxes and APO/FPO addresses.

Do you offer international shipping?

Yes, we ship all over the world via UPS. Please note that all international orders will ship in one shipment.

Sizing

What size should I buy for my child?

While our outfits tend to be generous, please refer to the size chart associated with each item. If you have any other specific sizing questions, just email us at hello@smockingbirdkids.com.

Returns

What is your return policy?

We are not able to offer refunds or exchanges at this time. However, we do offer store credit on all items purchased at full price. To receive store credit, you must return the form that was included with your purchase within 10 days of receipt. Your order may be subject to a $5 restocking fee. Hair bows, swimwear, socks and personalized items are final sale. Sale items or items purchased at a discount are not eligible for returns or refunds.

What happens if my order arrives incomplete, incorrect, damaged or defective?

If you order arrives incomplete or defective, please email us within 10 days at hello@smockingbirdkids.com so we can fix the issue! Please note we are not responsible for items damaged in transit or stolen from the mailbox. We offer package protection at checkout to cover items once they leave our warehouse. If you elect not to purchase Package Protection, we will not be held liable or replace the item(s).

Join Our Frequent Feather Program

We are excited to offer the Smockingbird Rewards Program as a way of thanking our wonderful customers for supporting our small business. Through the program you may earn feathers (our term for points) for doing simple things such as shopping, writing a review, following us on Instagram and more! Join NOW and start earning!

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