Frequently Asked Questions
- Customer Service
How do I contact you with a customer service question?
Please email us at firstname.lastname@example.org or call us at (678) 721-1818 and we will get back to you as quickly as possible. All emails and phone calls are answered during regular business days between 9am to 5pm ET. For shipping questions or address changes, please email email@example.com
Do you have a physical store?
We do not have a physical store but have a warehouse in Cartersville, GA. If you are in the area and want to shop our samples, please call us and arrange a time to come by!
How do I participate in your Facebook and Instagram sales?
What is the status of my order?
Can I change or cancel my order?
We try our best to accommodate change requests and cancellations but we typically ship within 24 hours. Therefore, please email or call us immediately if you need to make a change and we will try our best to make it happen! You can also reach our shipping department at firstname.lastname@example.org. All order changes and cancellations are subject to a $5 fee.
Do you charge sales tax?
We charge sales tax on all items that are shipped within GA. All other states ship tax-free.
How do I enter a coupon code or gift card number for an online purchase?
All codes can be entered during the checkout process.
What are your shipping costs?
Shipping is FREE for all orders over $75! Shipping costs for orders under $75 is just $3.99. Please note during special sales, shipping charges may change.
When will my items ship?
In-stock items ship within 1-2 business days of receipt of payment. Pre-order items have set shipping dates which can be found in the item details and on your order. Please allow an extra 2 weeks for personalized items.
What delivery methods do you use?
Standard shipping is provided through USPS First Class which typically takes 2-5 business days. Need it sooner? Please select expedited shipping at checkout (USPS Priority Mail).
When can I expect to receive my Pre-order?
All pre-orders ship by the date stated on your order. If the date has passed and you still do not have your precious items, please email email@example.com so we can figure out what is going on!
Will my entire order be shipped in one package?
Typically, yes, your order will ship in one package unless you had a pre-order or monogrammed item in your order.
How do I track my order?
An email will be sent to you with the tracking number. If you do not see it, check your spam/junk folder or email us for it!
Do you ship to PO Boxes and APO/FPO addresses?
Yes! We ship United States Postal Service to PO Boxes and APO/FPO addresses.
Do you offer international shipping?
Yes, we ship all over the world! Please email us at firstname.lastname@example.org for a shipping quote.
What size should I buy for my child?
While our outfits tend to be generous, please refer to the size chart associated with each item. If you have any other specific sizing questions, just email us at email@example.com.
What is your return policy?
We are not able to offer refunds or exchanges at this time. However, we do offer store credit on all items purchased at full price. To receive store credit, you must return the form that was included with your purchase within 10 days of receipt. Your order may be subject to a $5 restocking fee. Personalized items are final sale. Sale items or items purchased at a discount are not eligible for returns or refunds.
What happens if my order arrives incomplete, incorrect, damaged or defective?
Please email us within 10 days at firstname.lastname@example.org so we can fix the issue!
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